Data and Privacy Policy

Data and Privacy Policy



In order to receive information about your personal data,including the purposes it is stored for and the parties it is shared with,contact the Owner, Wo King. This can be done by email or post.

Email: wo@hi9.ioPost: Data Controller and Owner Wo King FibreHub Trevenson Ln, Pool, RedruthTR15 3GF

Types of Data Collected

Chatassist is designed not tocollect any personally identifiable information (PII) from users. Ourinteractions with users are focused on providing assistance and informationwithout the need to collect personal identifiers such as names, emailaddresses, or other similar information.

We do, however, collectnon-personally identifiable usage data, such as the date and time ofinteractions, the types of queries submitted to the bot, and other similarinformation. This usage data is collected solely for the purpose of improvingthe functionality and user experience of Chatassist.

The personal data may either befreely provided by the User, or collected automatically when using Chatassist.Any use of Cookies - or of other tracking tools - by Chatassist or by theowners of third-party services used by Chatassist, unless stated otherwise,serves to identify Users and remember their preferences, for the sole purposeof providing the service required by the User.

Failure to provide certainpersonal data may make it impossible for Chatassist to provide its services.

Users are responsible for anypersonal data of third parties that are obtained, published, or shared throughChatassist. They confirm that they have the third party's consent to providethe data to the Owner.

Mode and Place of Processing the Data

Methods of processing

The Data Controller processes the data of Users in a propermanner and shall take appropriate security measures to prevent unauthorizedaccess, disclosure, modification, or unauthorized destruction of the data.

Data processing is carried outusing computers and/or IT-enabled tools, following organizational proceduresand modes strictly related to the purposes indicated. In addition to the DataController, in some cases, the Data may be accessible to certain types ofpersons in charge, involved with the operation of Chatassist (administration,sales, marketing, legal, system administration) or external parties (such asthird-party technical service providers, mail carriers, hosting providers, ITcompanies, or communications agencies). These persons may be appointed, ifnecessary, as Data Processors by the Owner. The updated list of these partiesmay be requested from the Data Controller at any time.


The data is processed at theData Controller's operating offices and in any other places where the partiesinvolved with the processing are located. For further information, pleasecontact the Data Controller.

Retention time

The Data is kept for the timenecessary to provide the service requested by the User, or stated by thepurposes outlined in this document, and the User can always request that theData Controller suspend or remove the data.

The Use of the Collected Data

The Personal Data used for eachpurpose is outlined in the specific sections of this document.


We use non-personallyidentifiable usage data to analyse and improve the performance andfunctionality of Chatassist. This data helps us understand how users interactwith the bot and allows us to make enhancements and improvements.

We use cloud services todeliver Chatassist and to provide its features and functionalities. These cloudservice providers may require access to data to deliver their services, butthey are contractually obligated to protect the data

and use it only for thepurposes for which it was provided.

Additional Information AboutData Collection and Processing


Legal action

The User's Personal Data may beused for legal purposes by the Data Controller, in Court or in the stagesleading to possible legal action arising from improper use of Chatassist or therelated services.


The User declares to be awarethat the Data Controller may be required to reveal personal data upon requestof public authorities.

Additional Information aboutthe User's Personal Data


In addition to the informationcontained in this privacy policy, Chatassist may provide the User withadditional and contextual information concerning particular services or thecollection and processing of Personal Data upon request.

System Logs and Maintenance


For operation and maintenancepurposes, Chatassist and any third-party services may collect files that recordinteraction with Chatassist (System logs) or use for this purpose otherPersonal Data (such as IP Address).


Information Not Contained in this Policy

More details concerning thecollection or processing of Personal Data may be requested from the DataController at any time. Please see the contact information at the beginning ofthis document.


The Rights of Users

Users have the right, at anytime, to know whether their Personal Data has been stored and can consult theData Controller to learn about their contents and origin, to verify theiraccuracy or to ask for them to be supplemented, canceled, updated, or corrected,or for their transformation into anonymous format or to block any data held inviolation of the law, as well as to oppose their treatment for any and alllegitimate reasons. Requests should be sent to the Data Controller at thecontact information set out above.

Chatassist does not support “DoNot Track” requests. To determine whether any of the third-party services ituses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this Privacy Policy


The Data Controller reservesthe right to make changes to this privacy policy at any time by giving noticeto its Users on this page. It is strongly recommended to check this page often,referring to the date of the last modification listed at the bottom. If a Userobjects to any of the changes to the Policy, the User must cease usingChatassist and can request that the Data Controller remove the Personal Data.Unless stated otherwise, the then-current privacy policy applies to allPersonal Data the Data Controller has about Users.